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View your orders, pickup status and pickup pass in one place.

Create your account

Use the same email address you use for your orders so we can connect your purchase history to your account.

Password must be at least 8 characters.

Reset your password

Enter your account email and we'll send you a secure password-reset link.

Secure checkout

Online payments will be processed through Square. In-store payment options will be shown at checkout.

Local pickup

2755 Columbus Ave
Springfield, OH 45503

After payment, you'll receive an order confirmation with your pickup QR code. Please have your QR code available at time of pickup.

You will reserve a pickup date and time during checkout.

Email
hello@theunboxeddepot.com

Location
2755 Columbus Ave
Springfield, OH 45503

For questions about an order, include your order number and use the email address associated with your customer account.

How do I buy an item?

Browse the available items, open a product to review its photos, description, condition and price, then add it to your cart. You must sign in to an existing customer account or create an account before purchasing. Follow checkout to reserve a pickup time and complete payment.

Are items new?

Not necessarily. Our inventory may include liquidation, overstock, open-box, returned or previously handled merchandise. The condition and any known issues should be stated in the product listing. Review all photos and details before buying. If something important is unclear, contact us before placing your order.

Can I inspect an item before buying?

Please review the listing photos, condition and description carefully before checkout. If you need clarification, email us before purchasing. Items may sell quickly and availability can change.

Can I return an item?

All sales are final. We do not offer returns or exchanges except where required by applicable law. Please review the Return & Refund Policy and the listing details before purchasing.

How do I pay?

Online payment is handled through the payment provider presented at checkout. Your final checkout total will show the applicable charges and tax before you submit payment. Do not send card details to us by email.

Where do I pick up my order?

Local pickup is at 2755 Columbus Ave, Springfield, OH 45503. We do not ship orders at this time. Check your order confirmation for the pickup date and time you selected.

What do I need at pickup?

Have your order confirmation and pickup QR code ready. Warehouse staff may verify the order and the items before completing the pickup.

What if I miss my pickup window?

Please contact us as soon as possible if you cannot arrive during your reserved window. Missed pickups may be subject to the policy shown at checkout and in the order confirmation. Do not assume an order or pickup reservation has been extended unless we confirm it.

How do I get help?

Email hello@theunboxeddepot.com. Include your order number if your question concerns a purchase.

1. About these terms

These Terms & Conditions apply to your use of The Unboxed Depot website and purchases made through it. By using the site or placing an order, you agree to these terms. If you do not agree, do not use the site or place an order.

2. Products and condition

The Unboxed Depot sells liquidation, overstock, open-box and other discounted merchandise. Products may be new, open-box, returned, previously handled, incomplete or have cosmetic wear. We describe known condition and issues in each listing, but we cannot guarantee that every product will include original packaging, every accessory, manufacturer warranty or all original documentation unless the listing expressly says so. Review photos and descriptions carefully and ask questions before purchasing.

Product photos are intended to represent the listed item, but small differences in color or appearance may occur because of lighting, photography or display settings.

3. Prices, availability and errors

Prices and inventory can change without notice. An item is not reserved until checkout confirms the order and payment process. We may correct listing, pricing or inventory errors and cancel or refund an affected order where appropriate. We will not knowingly charge more than the total shown to you at the point you authorize payment.

4. Accounts and accurate information

You are responsible for providing accurate contact and checkout information, maintaining the security of your account credentials, and activity carried out through your account. Notify us if you believe your account has been used without permission. We may restrict or suspend site access for suspected fraud, abuse, unlawful activity or misuse of the website.

5. Payment and tax

Payment is processed through the payment service presented at checkout. We do not ask you to email us your payment-card number. Applicable sales tax and other disclosed charges will be shown during checkout. An order is not complete unless the website confirms it.

6. Local pickup

Orders are for local pickup at 2755 Columbus Ave, Springfield, Ohio 45503, during the pickup date and time selected at checkout. Bring your order confirmation and pickup QR code. You are responsible for collecting the correct order and arranging suitable transportation for large or heavy items. If you cannot attend your pickup window, contact us promptly; changes are not guaranteed.

7. All sales final

All sales are final, with no returns or exchanges, except where a remedy is required by applicable law or we expressly agree otherwise in writing. This policy does not waive rights that cannot legally be waived.

8. Use of the website

You may not misuse the website, attempt unauthorized access, interfere with its operation, submit fraudulent orders, or use the site in violation of applicable law. Website content, branding, text and design may not be copied or used commercially without permission, except as allowed by law.

9. Disclaimers and limitation of liability

To the extent permitted by law, the website and its content are provided on an “as available” basis, and we do not guarantee uninterrupted or error-free operation. Nothing in these terms excludes a warranty, remedy or liability that applicable law does not allow us to exclude. To the extent permitted by law, The Unboxed Depot will not be liable for indirect, incidental, special or consequential losses arising from use of the website or a purchase. Any limitation applies only to the extent permitted by applicable law.

10. Changes and governing law

We may update these terms by posting a revised version on this page. Changes apply prospectively from the posted date, subject to applicable law. These terms are governed by the laws of the State of Ohio, without overriding any consumer rights that must apply under other law.

11. Contact

Questions about these terms? Email hello@theunboxeddepot.com.

1. Information we may collect

When you create an account, place an order or contact us, we may collect information you provide, such as your name, email address, phone number, account details, order contents, payment amount, and pickup date and time. We may also receive technical information needed to operate and secure the website, such as device/browser details and basic usage or error information.

2. How information is used

We use information to create and manage accounts, process orders and payments, calculate applicable tax, reserve pickup times, provide order confirmations and pickup details, respond to customer service requests, prevent fraud, maintain records and operate or improve the website.

3. Payments and service providers

Checkout uses third-party services to support payment processing and website operations. Payment-card information is entered into the payment provider's secure interface; The Unboxed Depot does not intend to receive or store your full payment-card number. Service providers may process information on our behalf under their own terms and privacy practices. Their systems may be governed by separate policies.

4. Sharing information

We may share information with service providers that help operate the website, authenticate accounts, process payments, send transactional emails, host data or provide technical support. We may also disclose information when reasonably necessary to comply with law, protect rights and safety, investigate fraud, or handle a business transfer. We do not publish customer order histories publicly.

5. Cookies and storage

The website may use browser storage, cookies or similar technologies needed for functions such as remembering a cart, maintaining a session, or protecting account and checkout flows. You can control some browser storage through your device settings, but disabling it may affect site functionality.

6. Retention and security

We keep information for as long as reasonably necessary for the purposes described in this policy, including order administration, accounting, legal compliance and dispute resolution. We use reasonable safeguards, but no online system can be guaranteed completely secure.

7. Your choices and requests

You may contact us to request access to, correction of, or deletion of personal information, subject to identity verification and legal or recordkeeping requirements. We may need to retain certain transaction records even if an account is closed. You can also stop using the site and contact us with privacy questions.

8. Children's privacy

This website is intended for a general audience and is not designed for children under 13 to create accounts or make purchases. Please contact us if you believe a child has provided personal information through the site.

9. Changes and contact

We may update this policy as our practices or legal requirements change. The revised date will be shown above. For privacy questions or requests, email hello@theunboxeddepot.com.

All sales are final

Because The Unboxed Depot sells discounted liquidation, overstock and open-box merchandise, all sales are final. We do not offer returns or exchanges except where required by applicable law or where we expressly agree otherwise in writing.

Review before purchase

Carefully review all product photos, condition labels, descriptions, known issues, included accessories and measurements (where provided) before placing an order. If you need more information, contact us before purchasing.

Order cancellation or payment issues

Do not assume an order is canceled because you send a message. Contact us promptly if you believe you placed an order in error or see a payment problem. If we cancel an order or determine a refund is appropriate, we will explain the next steps. Approved refunds, where applicable, are generally returned through the original payment method; processing time may depend on the payment provider or financial institution.

Missing or incorrect item

If your pickup does not match your order, contact us as soon as possible with your order number and a description of the issue so we can review it. This does not guarantee a return or refund, but we will review the circumstances and any remedy required by law.

Contact us

Email hello@theunboxeddepot.com with your order number and details of the issue.